Your Company

Terms and Conditions

Please read these terms carefully before using our services

Skyrocket Logistics

Effective Date: 04/02/2026

1. Acceptance of Terms

By using any service provided by Skyrocket Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Skyrocket Logistics provides courier and logistics services including but not limited to:

  • Shipping services from the USA to Jamaica

  • Air freight shipping services

  • Sea freight shipping services (temporarily paused until further notice)

  • Package handling and coordination

  • Pickup services in Bog Walk and Linstead

  • Delivery via third-party courier services where applicable

Skyrocket Logistics reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Skyrocket Logistics ships approximately three (3) times per week from the USA to Jamaica. Shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Service Areas

Primary pickup locations:

  • Bog Walk

  • Linstead

Customers outside these areas may utilize third-party courier services at their own expense.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

Skyrocket Logistics assumes zero liability for loss, damage, delays, or errors related to shipments.

Responsibility begins once a package is received at our warehouse or designated pickup point and ends once handed to customs authorities, airlines, or third-party delivery partners.

Skyrocket Logistics is not responsible for:

  • Vendor or retailer errors

  • Incorrect customer-provided information

  • Packages lost or misdelivered before reaching our possession

  • Delays, damages, or losses caused by airlines, customs, or third parties

6. Packaging & Fragile Items

Skyrocket Logistics is not responsible for damage caused by improper packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped entirely at the owner’s risk.

7. Prohibited & Restricted Items

Customers must ensure items comply with local and international shipping laws.

Prohibited items include but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, surrendered to authorities, or disposed of without refund. Skyrocket Logistics assumes no liability for related penalties or losses.

8. Customs, Duties & Fees

Customers are fully responsible for all customs declarations, duties, taxes, and government fees.

Skyrocket Logistics assumes no liability for customs inspections, delays, seizures, penalties, or additional charges imposed by authorities.

9. Referral Reward Program

Skyrocket Logistics offers a referral incentive:

  • The referring customer receives JMD $100 credit

  • The referred customer receives JMD $50 credit

  • The referred customer must spend at least JMD $5,000 before referral credits are activated

Referral rewards are non-transferable, non-cashable, and subject to change without prior notice.

10. Payments

Accepted payment methods include:

  • Bank transfer

  • Cash

All payments must be settled in full before shipment processing. Payments are non-refundable once processing begins.

11. Claims & Complaints

Claims must be submitted in writing via email within 72 hours of notification or receipt.

Supporting documents such as invoices, receipts, and photos may be required. WhatsApp messages do not constitute official claims.

12. Storage & Uncollected Packages

Packages not collected within 7 days of notification may incur storage fees.

Packages uncollected after 30 days may attract additional charges.

Packages uncollected after 60 days may be disposed of without further notice to recover storage and administrative costs. Customers remain responsible for outstanding charges.

13. Cancellations

Cancellations must be requested at least 24 hours before scheduled service where applicable. Cancellation fees may apply.

Skyrocket Logistics reserves the right to cancel services at its discretion.

14. Amendments

Skyrocket Logistics reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting on official communication platforms.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between Skyrocket Logistics and the customer and supersede all prior agreements or understandings.

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